dking8 Privacy Policy

This Privacy Policy ("Policy") describes how dking8 ("we", "us", "our") collects, processes, stores, and protects personal data belonging to users ("you", "your") who access or use the dking8 platform — including the website, mobile app, live chat, and any associated services. By registering an account or continuing to use dking8, you acknowledge that you have read and understood this Policy.

01 Who We Are

dking8 is an online casino and sports betting platform serving players across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Ipoh. We operate under an international gaming licence and are committed to maintaining the highest standards of data privacy and security for all our players.

Our registered contact for privacy matters is reachable at [email protected]. For all data-related enquiries, please use this address and include your registered username or account ID so we can assist you efficiently.

02 Information We Collect

dking8 collects personal data in the following categories:

Category	Examples	When Collected
Identity Data	Full name, date of birth, gender, nationality, MyKad / passport number	Account registration & KYC verification
Contact Data	Email address, phone number, residential address	Account registration & account updates
Financial Data	Bank account details (Maybank, CIMB, Public Bank, Hong Leong), e-wallet IDs (Touch n Go, Boost, GrabPay), crypto wallet addresses (USDT TRC20, BTC, ETH, BNB)	Deposits, withdrawals & payment processing
Transaction Data	Deposit amounts, withdrawal history, bet records, game history, bonus usage	Continuously during platform use
Technical Data	IP address, device type, browser, operating system, session tokens, login timestamps	Automatically on every visit
Usage Data	Pages visited, features used, games played, click patterns, referral source	Automatically during browsing
Communications Data	Live chat transcripts, email correspondence, support ticket content	When you contact our support team

We do not collect sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health data, except where strictly required by anti-money laundering (AML) regulations or responsible gaming obligations.

03 How We Use Your Data

dking8 uses your personal information for the following purposes:

• Account management: Creating, verifying, and maintaining your dking8 account, including identity verification (KYC) as required under our gaming licence.
• Service delivery: Processing deposits and withdrawals, settling bets, awarding bonuses, and providing access to our full catalogue of over 5,200 games.
• Regulatory compliance: Meeting our obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and responsible gaming laws. This includes monitoring for unusual transaction patterns and reporting to relevant authorities where legally mandated.
• Fraud prevention and security: Detecting and preventing unauthorised access, fraudulent transactions, multiple account abuse, and other malicious activity.
• Customer support: Responding to your enquiries, resolving disputes, and improving service quality based on your feedback.
• Marketing communications: Sending you promotional offers, bonus alerts, and platform updates — but only where you have given explicit consent, and always with a clear opt-out mechanism.
• Platform improvement: Analysing aggregated usage data to improve site performance, fix bugs, and develop new features that better serve Malaysian players.
• Responsible gaming: Monitoring play patterns to identify potential problem gambling behaviour and to enforce self-exclusion or deposit limit settings you have configured.

04 Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the dking8 Terms & Conditions — including account creation, payment processing, and bet settlement.
• Legal obligation: Processing necessary to comply with applicable laws, including AML/CTF regulations, tax reporting requirements, and gaming licence conditions.
• Legitimate interests: Processing for fraud detection, platform security, and internal analytics, where our interests are not overridden by your rights.
• Consent: Processing for direct marketing communications, non-essential cookies, and certain analytics tools — where we have obtained your prior consent and you retain the right to withdraw it at any time.

05 Data Sharing & Disclosure

dking8 does not sell, rent, or trade your personal data. We share information only in the following limited circumstances:

• Payment processors: Regulated payment service providers (such as e-wallet operators and local banks) receive only the data required to process your specific transaction.
• KYC/AML partners: Identity verification and compliance screening services receive your identity and contact data strictly for regulatory verification purposes.
• Technology providers: Hosting, cloud infrastructure, and customer support platform providers who process data on our behalf under binding data processing agreements with equivalent privacy protections.
• Regulatory authorities: Relevant gaming regulators, financial intelligence units, or law enforcement agencies — but only when we are legally compelled to disclose, or where disclosure is necessary to prevent imminent harm.
• Corporate transactions: In the event of a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity, subject to equivalent privacy protections and prior notification to you.

All third-party recipients are contractually required to maintain the confidentiality and security of your data and to use it only for the specific purpose for which it was shared.

06 Cookies & Tracking Technologies

dking8 uses cookies and similar tracking technologies to operate and improve the platform. The types we use include:

• Essential cookies: Required for core functions such as user authentication, session management, and security. These cannot be disabled without breaking the platform.
• Performance cookies: Collect anonymous, aggregated data about how players interact with the site — helping us identify slow pages, broken flows, or confusing layouts.
• Functionality cookies: Remember your preferences such as language, display settings, and preferred payment methods for a smoother return visit.
• Analytics cookies: Used with your consent to understand traffic sources, player journeys, and feature engagement so we can improve dking8 for Malaysian users.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

07 Data Security

dking8 implements a layered security framework to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include:

• TLS 1.3 encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data at rest, including financial records and identity documents.
• Bcrypt password hashing — your login password is never stored in recoverable form.
• Multi-factor authentication (MFA) options for your dking8 account.
• Regular penetration testing and independent security audits of our infrastructure.
• Strict role-based access controls ensuring only authorised personnel can access personal data, on a need-to-know basis.
• 24/7 intrusion detection and automated anomaly alerting on all production systems.

08 Data Retention

dking8 retains personal data only for as long as is necessary to fulfil the purposes outlined in this Policy or as required by applicable law. Our standard retention schedule is as follows:

Data Type	Retention Period	Reason
Account & Identity Data	Duration of account + 5 years post-closure	AML/CTF regulatory requirement
Financial & Transaction Records	7 years from transaction date	Tax and financial audit compliance
Communications (support tickets, chat logs)	3 years from last contact	Dispute resolution and quality assurance
Marketing consent records	Until consent is withdrawn + 1 year	Evidence of lawful marketing basis
Technical & Usage Data (logs)	13 months from collection	Security monitoring and analytics

After the applicable retention period, data is either securely deleted or anonymised so that it can no longer be associated with you as an individual.

09 Your Rights

As a dking8 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered email address and a clear description of your request.

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to rectification: If your data is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. Note that some data must be retained to meet legal obligations even after account closure.
• Right to restrict processing: You may ask us to temporarily stop processing your data — for example, while a dispute is being resolved.
• Right to data portability: You may request a copy of your data in a structured, machine-readable format for transfer to another service where technically feasible.
• Right to object: You may object to processing based on legitimate interests, including direct marketing. Marketing objections will always be honoured without question.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

We will respond to all verified data rights requests within 30 days. In complex cases we may extend this by a further 30 days, but we will notify you of the extension and the reason for it.

10 Children & Minors

We employ age-verification measures during the account registration process, including document-based KYC checks, to prevent underage access to the platform. Our responsible gaming tools also allow you to set self-imposed controls — visit our Responsible Gaming page for full details.

11 Changes to This Policy

dking8 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance. When we make material changes, we will:

• Post the updated Policy on this page with a revised "Last Updated" date at the top.
• Send a notification to your registered email address summarising the key changes, at least 14 days before they take effect.
• Display an in-platform notification the next time you log in, requiring acknowledgement of the updated Policy.

Your continued use of dking8 after the effective date of any update constitutes your acceptance of the revised Policy. If you do not agree with the changes, you must discontinue use of the platform and may request account closure by contacting support.

12 Contact Us

For all privacy-related enquiries, data access requests, complaints, or concerns, please contact the dking8 Data & Privacy team:

We take all privacy complaints seriously. If you are not satisfied with our response, you retain the right to escalate your complaint to the relevant data protection authority or gaming regulator in your jurisdiction.